Project Example - Turn-Key Creation of Call Centers

Project Activities

  • Business planning
  • Designing the organizational structure
  • Sourcing of personnel
  • Sourcing (purchasing) of hard and software, as well as system technology
  • Specification of system requirements
  • Ensuring that the locations / premises are available on time
  • Design of call processes / creation of agent scripts
  • Selection and training of employees

Project results:

  • Launching of call centers within existing companies and start-ups in the following industries: telecommunications, utility, public administration, marketing agencies, travel, banking, ...
  • Launching of operations with up to 200 agents within weeks including solving contingency issues
  • Ensuring operational excellence from the first day of operations
  • Creating a successful organization with highly motivated employees

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